About Us

Susan Tramontana

CEO / Founder

Susan Tramontana, the founder and CEO of Quality Service Control, began the company with over 17 years of experience in the Restaurant Industry.

Susan began her experience in 1980 with TGI Friday's, Inc. where she was involved with every position and aspect of the Front of House operations for over 12 years. Susan opened 30 restaurants for Friday's, including two in the United Kingdom, where she was chosen to be one of three employees to represent the United States. During her time at Friday's, Susan also became a Regional Field Trainer for 22 locations. Responsibilities for this position included overseeing all training from Host to Manager in every location, writing and approving corporate training material, and implementing new standards and procedures.

Susan then was recruited as Director of Training for a Red Robin Franchise Company where she created and implemented a complete training program for all positions of the restaurant operation. She opened one location for Red Robin as Director of Training.

Susan attended and completed a 2-year certified program of Hotel and Restaurant Management at Golden Gate University, San Francisco.

Since QSC's conception in 1995, the company has grown to represent many multi-unit concepts throughout the US and Canada.

QSC continues to be the "First Choice" of Mystery Shopping Services throughout the country and beyond offering professionalism and integrity.

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